Independent Healthcare Sector Complaints Adjudication Service

Patient complaints adjudication service
for independent healthcare

Independent Healthcare Sector Complaints Adjudication Service

Patient complaints
adjudication service
for independent healthcare

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Who is Who at ISCAS

ISCAS Governance Board

The ISCAS Governance Board is responsible for the governance oversight of ISCAS. The Governance Board meets four times a year and is comprised of representatives from the ISCAS management team, independent adjudicators, patient representatives and ISCAS subscriber organisations.

Baroness Fiona Hodgson CBE

ISCAS Chair

 

Sally Taber
 

ISCAS Director

 

Graham Massie
 

Company Secretary

Lady Fiona Hodgson

 

Sally Taber

 

Graham Massie

 

ISCAS Management Team

The ISCAS Management Team has three key functions:

  • ensuring the effective operation of the ISCAS Complaints Code of Practice and subscriber compliance with the Code;
  • liaison between complainants, adjudicators, ISCAS subscribers, the ISCAS Governance Board and regulators;
  • complaints policy development and implementation.

Stephen Collier

ISCAS Director

 

Karen Harrowing

ISCAS Director

 

 

 

Stephen Collier

 

Karen Harrowing

 

 

John Munton

ISCAS Manager

 

Sarah Kyei

ISCAS Senior Adviser

 

 

 

john-munton

 

Sarah Kyei

 

 

 

ISCAS Adjudicators

ISCAS has a team of independent adjudicators who review and make decisions on complaints. Adjudicators examine all the documentation associated with a complaint and draw on the advice of relevant clinical experts where required. Adjudicators issue their decisions in the form of a decision letter to the complainant and the ISCAS subscriber.

ISCAS adjudicators have a variety of backgrounds, including health policy, health professional standards, complaint handling, consumer policy, regulation and the law.

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ISCAS Code of Practice

ISCAS Code of Practice 2017ISCAS
Code of Practice
2017



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  • Home
  • About ISCAS
    • How ISCAS works
    • ISCAS Governance
    • ISCAS and Healthcare Regulators
    • Who is who at ISCAS
  • ISCAS Publications
    • ISCAS Annual Report
  • ISCAS Subscriber Directory
  • For Complainants
    • Patients Complaints Process
    • What ISCAS can do
    • Complaining about ISCAS
    • Helpful Links
  • For Healthcare Providers
    • Benefits of Membership
    • Join ISCAS
  • Contact Us