Patient complaints adjudication service
for independent healthcare
Patient complaints
adjudication service
for independent healthcare
Who is Who at ISCAS
ISCAS Governance Board
The ISCAS Governance Board is responsible for the governance oversight of ISCAS. The Governance Board meets four times a year and is comprised of representatives from the ISCAS management team, independent adjudicators, patient representatives and ISCAS subscriber organisations.
Baroness Fiona Hodgson CBEISCAS Chair |
Sally Taber
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Graham Massie
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ISCAS Management Team
The ISCAS Management Team has three key functions:
- ensuring the effective operation of the ISCAS Complaints Code of Practice and subscriber compliance with the Code;
- liaison between complainants, adjudicators, ISCAS subscribers, the ISCAS Governance Board and regulators;
- complaints policy development and implementation.
Stephen CollierISCAS Director |
Karen HarrowingISCAS Director |
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John MuntonISCAS Manager |
Shahena BegumISCAS Senior Adviser |
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ISCAS Adjudicators
ISCAS has a team of independent adjudicators who review and make decisions on complaints. Adjudicators examine all the documentation associated with a complaint and draw on the advice of relevant clinical experts where required. Adjudicators issue their decisions in the form of a decision letter to the complainant and the ISCAS subscriber.
ISCAS adjudicators have a variety of backgrounds, including health policy, health professional standards, complaint handling, consumer policy, regulation and the law.
